Shipping policy
Ozvane – Return & Refund Policy
At Mira, we want you to be fully satisfied with your purchase. Please read our policy below for details on returns, refunds, and order processing.
Order Processing & Shipping
Please allow 5–10 business days for your order to be processed before it ships. Once shipped, delivery typically takes 7–14 business days depending on your location. You will receive a tracking number via email once your order has shipped.
Refunds
If you are not satisfied with your order, you may request a refund within 14 days of your purchase date, provided:
- The item is unused and in its original condition (if applicable)
- You contact us at [your support email] with your order number and reason for the refund request
Refunds will be issued to your original payment method within 5–10 business days of approval.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@ozvane.com. Orders that have already been processed or shipped may not be eligible for cancellation, but will be handled under our refund policy above.
Delayed or Unfulfilled Orders
In the rare event that an order cannot be fulfilled within a reasonable timeframe, we will proactively notify you and issue a full refund if you do not wish to continue waiting.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and your order number, and we will arrange a replacement or refund.
Contact Us
If you have any questions about this policy, please reach out to us at support@ozvane.com